Privacy Policy

1. Information We Collect

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1.1 Personal Information

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We collect personal details you voluntarily share with us, including:

• Name and contact information

• Billing and shipping addresses

• Payment details

• Email address and phone number

• Custom build preferences and design specifications

• Communication records related to your order

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1.2 Automatically Collected Information

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When you interact with our website, we may automatically collect:

• IP address and browser type

• Device and operating system information

• Cookies and website usage data

• General location (country or region)

 

1.3 Order and Service Records

We maintain internal records of:

• Order and payment history

• Design specifications and approved changes

• Customer service correspondence

• Warranty claims and maintenance history

 

2. How We Use Your Information

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2.1 Primary Purposes

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We use your information to:

• Process and fulfill custom instrument orders

• Communicate updates throughout the build process

• Manage payments securely

• Provide support and warranty service

• Deliver shipping and completion notifications

 

2.2 Secondary Purposes

Additionally, we may use data to:

• Improve our instruments and services

• Conduct internal analytics and performance tracking

• Send marketing updates (only with your consent)

• Ensure compliance with legal and financial regulations

 

3. Information Sharing and Disclosure

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3.1 Trusted Service Partners

 

We may share limited information with carefully selected partners who assist in our operations, including:

• Payment processors

• Shipping and logistics providers

• Email and website hosting services

• Analytics and technical support teams

All partners are contractually required to maintain strict confidentiality and data security standards.

 

3.2 Legal and Safety Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations

• Protect our rights, property, or customers

• Prevent fraud, misuse, or illegal activity

• Respond to valid legal processes or authorities

 

4. Data Security and Retention

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4.1 Security Measures

We take data protection seriously. Our safeguards include:

• Encrypted payment processing

• Secure data storage and backups

• Limited access to authorized personnel only

• Regular system security reviews and updates

 

4.2 Retention Periods

• Customer information is retained for the duration of the warranty period

• Financial data is stored per legal and accounting requirements

• Build specifications are archived for future service and authenticity verification

 

5. Your Rights and Choices

You have the right to:

• Access and review your personal data

• Request corrections or updates

• Opt-out of marketing communications at any time

• Request deletion of your personal data (subject to legal obligations)

• Export a copy of your data for portability

You can also manage cookie preferences directly through your browser settings.

 

6. International Data Transfers

As a global company, we may transfer data across borders.
All transfers comply with relevant privacy laws and include appropriate safeguards to ensure your information remains secure, regardless of location.

 

7. Children’s Privacy

We do not knowingly collect data from individuals under 13 years old.
If such information is inadvertently collected, it will be promptly deleted upon notice from a parent or guardian.

 

8. Marketing Communications

 

8.1 Email Updates

Marketing emails are sent only with your explicit consent.
Every message includes an easy “unsubscribe” link to opt out at any time.

 

8.2 Social Media

Our social media channels follow their respective platform privacy policies.
You control any personal information shared via these networks.

 

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any material updates will be announced on our website. Continued use of our services after updates constitutes acceptance of the revised terms.

 

10. California Privacy Rights (CCPA)

For California residents, additional rights apply:

• Right to know what personal data is collected

• Right to request deletion of your personal data

• Right to opt-out of personal data sales (we do not sell your data)

• Right to equal service and pricing when exercising these rights

 

11. Contact Information

For any privacy-related inquiries or requests:
📧 Email: sboriginal@gmail.com
📞 Phone: +972-50-372-2270

If you wish to make a formal privacy request, please include “Privacy Request” in the subject line and allow up to 30 days for a response.

 

12. Our Commitment

We believe privacy is not just a legal requirement — it’s part of our relationship with every musician who trusts us to bring their vision to life.
Your information is always handled with integrity, discretion, and respect.